Returns Policy

We constantly strive to ensure fair conditions and will always do our best to satisfy the customer. Our policy lasts 30 days during which you can return the purchased goods for a full refund. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. Since we have multiple warehouses across the world, please contact us beforehand. We will give you the address you can send the goods to.

We provide refunds in case the goods is unopened, damaged, not the one you ordered or does not function as it should.

In the unlikely event of being dissatisfied with your purchase, please contact us at support@athenesbeauty.com


RETURN SHIPPING

We are a company that delivers internationally free of charge, when it comes to returns we will not be taking responsibility for payment of shipping labels. If a customer wishes to return their order, they are responsible for producing and paying for the shipping label. We will only be required to provide the address for the return and will not be paying any extra charges.

The customer is required to ensure that the return is delivered successfully. This would mean that it is recommended that tracking is paid for as we are not responsible for any lost packages. If the return is lost in transit we will not be issuing a refund as the order was never returned to us. 

 

LATE OR MISSING REFUNDS

Allow up to 14 days to process and refund your money. If you haven’t received a refund by then, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@athenesbeauty.com.


EXCHANGES

We only replace items if they are defective, damaged or not the one you ordered. If you need to exchange it for the same item, send us an email at support@athenesbeauty.com with a description of a problem and a photographic proof enclosed.


CUSTOMS AND DUTIES

We are NOT responsible for any duties and/or import taxes that you may be subjected to. Duties and taxes, if applicable, will be charged at the customer’s expense and refunds cannot be issued if you choose not to pay the charge.