Help Center

Help Center

We accept PayPal and all major credit cards.

We value your trust above all. Your personal details will never be sold to third parties.

We do NOT have access to your card details. All payments are processed through PayPal and Stripe, certified Level 1 PCI DSS compliants.

Expected delivery depends on where you live. We will always try to minimize the shipping time using warehouses that are the closest to you.


  • USA: 3-5 business days (only on featured products)
  • USA, Canada, Europe and Australia: 7-18 business days
  • Rest of the world: 10-18 business days

Upon shipment, you will receive the order tracking number (via email) which you can use to track your item.

You can modify or cancel your order anytime before it is shipped. That being said, we are pretty quick at getting your order out the door. After the order is processed and shipped, we will unfortunately not be able to make any changes to the order.

Kindly send us e-mail to support@athenesbeauty.com as soon as possible with the new correct address. Please note, if you don't contact us in time, we cannot guarantee a delivery.

We are NOT responsible for any duties and/or import taxes that you may be subjected to. Duties and taxes, if applicable, will be charged at the customer’s expense and refunds will not be issued if you choose not to pay the charge.

If more than 25 business days have passed, please write to support@athenesbeauty.com. We'll find your package and solve it ASAP.

*Athènes Beauty takes no responsibility for orders that are not received despite having a 'delivered', 'pick up' or 'undeliverable' status to the customer's specified delivery address, as proven by USPS or other major domestic carriers.

Please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the site again. If you continue to experience issues, please get in touch with our support team at support@athenesbeauty.com and provide the following:

  • Detailed description of the issue you are having
  • Screenshots of any error messages you may be experiencing