Help Center

Frequently Asked Questions

Which payment methods do you accept?

We accept PayPal and all major credit cards.

Do you sell my details to any other companies?

We value your trust above all. Your personal details will never be sold to third parties.

Is it safe to place an order on your site, will you have access to my bank details?

We do NOT have access to your card details. All payments are processed through PayPal and Stripe, certified Level 1 PCI DSS compliants.

Can I change/cancel my order after it's placed?

You can modify or cancel your order anytime before it is shipped. That being said, we are pretty quick at getting your order out the door. After the order is processed and shipped, we will unfortunately not be able to make any changes to the order.

I am having trouble with your website.

Please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the site again. If you continue to experience issues, please get in touch with our support team at support@athenesbeauty.com and provide the following:

Detailed description of the issue you are having
Screenshots of any error messages you may be experiencing